IMPORTANT UPDATE: If you are trying to check status or updates on a ticket, you may need ot clear your cache. We upgraded the helpdesk this morning, 6/27/26. 

How to clear cache: https://support.simplepractice.com/hc/en-us/articles/207875046-Clearing-your-browser-cache?g_acctid=419-488-5451&g_adgroupid=&g_adid=&g_adtype=none&g_campaign=PMAX+%7C+Note+Taker+%7C+Desktop&g_campaignid=23144484629&g_keyword=&g_keywordid=&g_network=x&utm_source=google&utm_medium=cpc&network=x&utm_campaign=PMAX_NoteTaker&utm_term=&device=c&matchtype=&gad_source=1&gad_campaignid=23139226455&gbraid=0AAAAADqOPoPlCeL8g6Yr_YPPDHEQ889KA&gclid=EAIaIQobChMIic_S3v3ZlAMVKVN_AB1_NgvJEAAYAyAAEgLa5PD_Bw                                 




                                *Welcome to NCVPS Support*

To ensure efficient handling of all support requests, we utilize a support ticket system. Each request is assigned a unique ticket number, which you may use to monitor progress and view responses online.

Important: Please save your ticket number for reference. A valid email address is required to submit a request.

*Submit a Ticket: View instructions

*Check Ticket Status: View instructions

Note: In some cases, NCVPS emails may be delivered to your spam folder or blocked by your school or district. If this occurs, please contact us directly at support@ncpublicschools.gov


                              Please visit us at ncvps.org